Baggages
Hand baggages
Only one piece of hand baggage and one accessory are allowed in the cabin. The maximum dimensions of your baggage must not exceed H 55 x W 35 x D 25 cm per passenger. The weight of your baggage must not exceed 10kg.
The accessory may be a handbag, briefcase, camera, laptop computer, or an item smaller than the dimensions given above.
The total weight of your cabin baggage and the accessory must not exceed 12kg.
Checked baggages
Number of checked baggage items
Checked baggage size and weight
Checked baggage items must not exceed the dimensions: height + width + depth (including wheels and handles) = 158 cm maximum.
Is your luggage missing or damaged?
IN CASE OF LOSS
– Track your baggage: contact the station that reported the loss
– If your baggage has not been found within 21 days: fill out the form
IN CASE OF DAMAGE
– Apply for compensation online by filling out this form
FOR ANY REIMBURSEMENT OF EMERGENCY EXPENSES
Apply for a refund online by filling out this form
Please note
In order to protect the health of the staff, we kindly ask you to limit or split the weight of your luggage and to choose luggage easily graspable (with handles).
Ungraspable/”ball” luggage and luggage exceeding 23 kg will only be accepted in exceptional cases and will be subject to a fare adjustment.
If your ticket does not include luggage, or if you want to add luggage items, the following rates apply:
1 additional baggage item (23 kg): €25 if booked in advance, €35 at the airport.
2 additional baggage items (23 kg each): €45 if booked in advance, €55 at the airport.
3 additional baggage items (23 kg each): €70 if booked in advance, €90 at the airport.
Optimum and Flex fare
IN THE CABIN: one piece of luggage + one accessory only, weighing up to 12kg in total and whose dimensions do not exceed 55x35x25 cm.
IN THE HOLD: one piece of luggage weighing up to 10kg and one folding stroller or one baby carrier with a backpack-type frame, one car seat.
IN THE CABIN: one piece of luggage + one accessory weighing up to 12kg in total and whose dimensions do not exceed 55x35x25 cm.
Bulky baggage should not exceed 300 cm. They are charged 40€, only at the airport.
If the weight of your checked baggage exceeds the weight included in your fare, but does not exceed 32 kg, you will have to pay an airport surcharge of 70€.
Others
All prohibited and regulated items are listed on the French Civil Aviation Authority’s Airbag application.
- Sports equipment is considered as standard baggage.
- A maximum weight of 23 kg must be respected and a maximum total dimension of 300 cm.
- The following are allowed: golf bag, diving equipment, fishing equipment, ski equipment, surf/kite.
- Bicycle and tandem: Subject to prior agreement by customer service no later than 48 hours before departure. No lithium battery over 160 Wh
Surcharge: 40€ per trip up to 23kg including packaging. - Electric scooter: Without battery and in an appropriate packaging (cover).
Hand baggage
- If the instrument fits in the upper compartment, it can be placed there. If not, it is accepted as an additional seat under the conditions applicable to cabin seat baggage.
- They must be packed in a rigid case with rounded corners.
Checked baggage
- A musical instrument is considered as standard baggage.
- The instrument must be packed in a hard case suitable for the protection of the instrument.
- Prior authorisation is required if the weight of the instrument exceeds 32 kg and/or if the overall dimensions exceed 300 cm (cello, bass or any other instrument of similar size).
- Musical instruments weighing more than 45 kg are not accepted as checked baggage.
The items allowed as seat baggage are as follows:
- Musical instruments
- Works of art
- Certain electronic equipment
- Important trophies
- Diplomatic baggage
- Valuable baggage
- Infant cradle and transport seat, including car seat
The maximum weight must not exceed 32 kg per seat. The length must be such that it does not prevent passengers from seeing the seat belt sign, the “non-smoking” sign or the mandatory exit sign.
The normal checked baggage allowance applies for each additional seat booked: 1 piece of 23 kg for the Optimum and Flex fares.
The allocation of seats must comply with the following conditions:
- The passenger and the extra baggage must travel on 2 adjacent seats.
- The extra baggage must be placed on the seat on the window side.
Prices are available on request and applied according to the rates applicable at the booking time.
If you have a connecting flight and have to travel on a flight of another company, the baggage transport rules of that company apply. They may be different.
Please consult the website of the airline operating your flight. We recommend that you respect the most restrictive conditions.
Toiletries and medicines, including perfumes, aerosol hairsprays and liquids containing alcohol are accepted.
Maximum quantities to be respected:
- Alcohol: 5 litres (when the retail packaging does not contain more than 70% alcohol by volume)
- Medical or toiletries: 2 litres – hair lacquers, perfumes, colognes and medicines containing alcohol.