Health and passenger assistance
Is your mobility reduced due to a disability, age or illness? Amelia is here to assist you throughout your trip.
In the context of the health situation, we have put in place strict measures to welcome you safely.
- No documents are required for your trip.
- The maximum number of people with reduced mobility is limited to the number of able-bodied passengers who can help you in an emergency.
- Seating requirements will be taken into consideration.
Do you need to be accompanied by a safety assistant?
A safety assistant is required if the passenger is unable to:
- Respond appropriately to flight safety instructions due to severe mental disability
- Physically assist in her or his own evacuation in case of severe motor disability
- Establish a means of communication with the staff due to severe visual and hearing impairment
The passenger can check in up to 2 wheelchairs and/or a pair of crutches and/or orthopedic equipment such as a walker or prosthesis at no extra charge.
- An additional seat is provided for passengers with an immobilized leg (with a movable knee or not).
- A medical authorization is required for passengers who have recently undergone an operation (not able to move around in the cabin).
- Medical clearance is not required for injured passengers (with a walking cast and sufficient independence, able to move around in the cabin).
- A safety assistant is required if the passenger cannot physically assist in her or his own evacuation in case of severe motor disability, whether or not a medical certificate is required.
- These passengers may not be seated in the emergency exit rows.
Check-in deadline for assistance
The passenger should ask for the specific assistance at least 1 hour before the flight departure.
Any order made after this time may be refused.
Passengers with mental disabilities are accepted on board under the same conditions as persons with reduced mobility.