Health and passenger assistance
Is your mobility reduced due to a disability, age or illness? Amelia is here to assist you throughout your trip.
In the context of the health situation, we have put in place strict measures to welcome you safely.
If you have reduced mobility, we invite you to contact our Call Centre to make your reservation and request assistance. In order to meet your expectations and provide you with an adapted service, please make your request for assistance at least 36 hours before your flight.
Our Call Centre is at your disposal to help you organise your trip. Our teams can be reached on +33 1 83 62 95 00 at the following times:
Monday-Friday: 7.30am-7.30pm
Saturday: 08:00-12:00
Sunday: 2.30-7.30pm
- No documents are required for your trip.
- The maximum number of people with reduced mobility is limited to the number of able-bodied passengers who can help you in an emergency.
- Seating requirements will be taken into consideration.
Do you need to be accompanied by a safety assistant?
A safety assistant is required if the passenger is unable to:
- Respond appropriately to flight safety instructions due to severe mental disability
- Physically assist in her or his own evacuation in case of severe motor disability
- Establish a means of communication with the staff due to severe visual and hearing impairment
Wheelchair
The passenger can check in up to 2 wheelchairs and/or a pair of crutches and/or orthopedic equipment such as a walker or prosthesis at no extra charge.
Additional seat
- An additional seat is provided for passengers with an immobilized leg (with a movable knee or not).
- A medical authorization is required for passengers who have recently undergone an operation (not able to move around in the cabin).
- Medical clearance is not required for injured passengers (with a walking cast and sufficient independence, able to move around in the cabin).
- A safety assistant is required if the passenger cannot physically assist in her or his own evacuation in case of severe motor disability, whether or not a medical certificate is required.
- These passengers may not be seated in the emergency exit rows.
Check-in deadline for assistance
The passenger should ask for the specific assistance at least 1 hour before the flight departure.
Any order made after this time may be refused.
To know
Passengers with mental disabilities are accepted on board under the same conditions as those with reduced mobility.
No prior agreement is required before the flight unless the passenger is accompanied by a guide dog. A guide dog certificate will then be requested.
We transport your guide dog free of charge in the cabin. The conditions of acceptance and transportation are as follows:
- The passenger must not be seated at the exit rows.
- The passenger is seated on an aisle seat and the dog is seated on a window seat attached with his harness.
- On a full flight, the passenger is placed on the window seat and the dog is placed at the feet of the passenger.
No prior agreement is required before the flight unless the passenger is accompanied by a guide dog. A guide dog certificate will then be requested.
We transport your guide dog free of charge in the cabin. The conditions of acceptance and transportation are as follows:
- The passenger must not be seated at the exit rows.
- The passenger is seated on an aisle seat and the dog is seated on a window seat attached with his harness.
- On a full flight, the passenger is placed on the window seat and the dog is placed at the feet of the passenger.
Personal oxygen bottles
The transport in the cabin of personal oxygen bottles (gas) is authorized on our flights, under certain conditions:
- their height must not exceed 65 cm,
- their weight must be less than or equal to 5 kg,
- they must have a safety system to prevent any accidental escape of the contents.
Liquid oxygen systems are prohibited.
Portable oxygen bottles
- It is the passenger’s responsibility to ensure that the oxygen bottle they are carrying is certified for boarding – a certificate must be provided.
- It is the passenger’s responsibility to ensure that the oxygen bottle is filled with sufficient oxygen for the duration of the flight.
Portable oxygen kit
- It is the passenger’s responsibility to ensure that the oxygen kit and associated lithium batteries (number of watts) are certified to be carried on board.
- It is the passenger’s responsibility to ensure that the batteries are charged satisfactorily to ensure that the kit will function for the duration of the flight.
Personal Oxygen Concentrator (POC), ventilator, respirator and Apnea Equipment (CPAP)
- These items are not permitted as checked baggage. They are considered as cabin baggage and are accepted in addition to standard cabin baggage.
- They must be placed under the seat.
- Only POC items marked and approved by the FAA/EASA are allowed on board.
- Personnel must also check the spare lithium batteries carried:
- For lithium metal batteries: the lithium content must not exceed 8 g;
- For lithium-ion batteries: the watt-hour rating must not exceed 160 Wh.
- They must be individually wrapped or protected to avoid short circuits.
Any passenger who must travel with injectable drugs or syringes in the cabin must be in possession of a prescription or medical certificate issued by his or her attending physician. Otherwise, he or she will be subject to the conditions of acceptance of the security check.
A medical certificate is required for passengers:
- Who appear to be suffering from a communicable disease or condition that could pose a direct threat to the health and safety of other passengers on the flight.
- Whose medical condition gives reasonable doubt as to the person’s ability to safely complete the flight without requiring extraordinary assistance during the flight, such as stretchers, persons with acute medical problems such as a recent heart attack, stroke, embolism, persons who have undergone recent surgery, etc.
- Who may require medical treatment during the flight (e.g. need for supplemental oxygen, infusions, etc.).
The medical certificate must be completed and sent to book@flyamelia.com. You can download it by clicking on this link.
For those requiring special assistance, the form must be completed and sent to book@flyamelia.com. You can download it by clicking on this link.
Amelia International cannot authorize the transport:
- Infants in an incubator
- Passengers suffering from a contagious or infectious disease, such as tuberculosis, infectious hepatitis, scarlet fever, diphtheria, chicken pox, etc.
- Passengers who have had a heart attack or stroke in the last eight weeks before the flight
- Passengers requiring medical treatment by means of an air or electrically operated device which, for specific reasons, cannot be used on board.
